Terms and Conditions

Confidentiality

I acknowledge and respect your privacy when discussing sensitive information. Any and all information about a client’s business gained during a project will only be used for the purposes stated in the proposal and subsequent agreement. All documents provided by the client will be archived for a period of one (1) year, after which they will be deleted, unless otherwise agreed.

Copyright

Materials produced by me in the course of a project can only be used in the specific instances agreed to in the project scope. If you wish to further publish or distribute materials produced by me you must have prior written approval and pay an additional fee.

General

Any advice provided by me is given in good faith and based on my experience in the industry. My process is to offer my professional opinion and recommendations through consultation and an understanding of your business.

Outcomes, deliverables and time-frames are all set out in my proposals. However, I cannot be held responsible for delays or cost alterations that result from you not providing access to key staff or information as agreed. Whilst I make every reasonable attempt to provide options and materials that suit your business needs, I do not offer refunds should you not agree with my recommendations. Major alterations to scope and outcomes may also incur additional costs.

All  invoices must be paid within 14 days of receipt. Workshop fees must be paid in full upon booking.

I reserve the right to decline projects and payments at my sole discretion and without further correspondence.

Workshop cancellations

The full course fee is payable on booking.

I will accept cancellations as follows:

  • Within 5 days of event – no credit or refund.
  • Within 6-14 days of event – 50% credit, no refunds.
  • Over 14 days before event – full credit or refund.

You may, of course, nominate another person to take your place.

Credits are valid for twelve months from the date of the workshop and can be used for any of my services.

Please note I reserve the right to cancel any activity due to lack of bookings up to two days prior to an event or course. Please contact me to confirm that your event will go ahead before booking travel or accommodation.

No refunds will be issued to participants who miss individual sessions or parts of sessions or do not complete the course.

I cannot accept responsibility for any loss, damage or expense sustained by participants as a result of an event or circumstance whether arising from natural cause, human agency, or beyond my control otherwise.

Covid-safe environment

Note: you must abide by the relevant Covid-safe health directions in your state or territory and abide by the venue’s Covid-safe plan.