Feel, Felt, Found
Here’s a quick cheat sheet on ‘Feel, Felt, Found’ Those of you who found my last post on ‘Angry Customers Want to be Heard’ helpful might like to bookmark this.
Read moreTips & Tricks
Better writing starts here.
If you need a quick writing hack, such as how to save time when editing a document, my ‘Tips and Tricks’ page is the best place to start.
Angry customers want to be heard
We’ve all had an angry customer or staff member who says they’re very unhappy about a policy, product or procedure. Often the thing that they’re unhappy about is something that’s out of our control and you onl...
Read moreWhy aren’t they buying?
If you’re wondering why your customers aren’t buying the fantastic items you’re selling, maybe it’s not that your advertising spend wasn’t enough. It could be that you’re focussing on the WHAT the product ...
Read moreFive Books that Changed my Life
Part 1: Fiction The Great Gatsby by F. Scott Fitzgerald The Great Gatsby sits on many people’s ‘favourite book’ lists because, like me, they read the novel at a formative time in their lives. Passions run hot wh...
Read moreHow to Generate Ideas
We’ve all been in this situation. You’ve been asked to post something on the company blog or you’ve committed to three social media posts a week for your own business. You put it off because you’re so busy, th...
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